Privacy Policy

What Info We Actually Collect

When you book a stay with us or just browse around our site, we'll gather some basics. Nothing weird or invasive - just what we need to make your mountain getaway smooth.

• Personal Details: Your name, email, phone number, billing address - standard stuff when you're making a reservation
• Payment Information: Credit card details are handled securely through our payment processors (we don't actually store full card numbers on our end)
• Stay Preferences: Room type, dietary requirements for dining, spa treatment preferences, any special requests you've mentioned
• Browsing Data: Cookies and similar tech that help us understand how folks use our site and make it better
• Communications: Emails, messages, or feedback you send our way

How We Use Your Information

We're not in the business of selling your data or anything sketchy like that. Here's what we actually do with it:

• Process your bookings and handle payments (kind of essential, right?)
• Send you confirmation emails and updates about your reservation
• Personalize your experience when you stay with us - like remembering you prefer a room away from the elevator
• Reach out about special offers or promotions (only if you've said it's cool)
• Improve our services based on guest feedback and usage patterns
• Handle any customer service issues or questions you might have
• Meet legal requirements and keep everything above board

Cookies & Tracking Stuff

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little files help our website work better and remember your preferences. You can disable 'em in your browser settings, though some features might not work as well.

We also use analytics tools to see how people navigate our site. It helps us figure out what's working and what needs tweaking. All that data's anonymized, so we're not tracking individual users around the web or anything creepy like that.

Your Rights & Choices

This is your data, and you've got options:

How We Keep Things Secure

We take security seriously around here. Your data's protected with industry-standard encryption, secure servers, and limited access controls. Only team members who genuinely need access to do their jobs can see your information.

That said, no system's 100% bulletproof. We do our absolute best to protect your info, but we can't guarantee complete security (honestly, nobody can). If there's ever a breach that affects you, we'll let you know ASAP.

Changes to This Policy

We might update this privacy policy from time to time - especially if laws change or we add new services. When we do, we'll post the updated version here with a new date at the top. If it's a major change, we'll probably send an email heads-up too.

International Guests

We're based in Canada, so your data's primarily stored and processed here. If you're visiting from outside Canada, your info might cross borders. We follow Canadian privacy laws (which are pretty solid), and we'll protect your data regardless of where you're from.